Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit mrfluffyfriend.com (the "Site") or make a purchase.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some cookies installed on your device. In addition, when you browse the Website, we collect information about the individual web pages or products you view, which websites or search terms refer you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".
We collect device information using the following technologies:
- Cookies "are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
- Log files "track actions that take place on the Site and collect information including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
- Web beacons "," tags "and" pixels "are electronic files that record information about how you surf the Site.
When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address and payment information (including credit card numbers, email address and phone number). We refer to this information as "order information".
When we refer to "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.
How do we use your personal information?
We use the order information that we generally collect to process orders via the Website (including processing your payment details, organising shipping and providing invoices and/or order confirmations). In addition, we use this order information to:
- communicate with you;
- check our orders for potential risks or fraud; and
- When you provide information or advertising relating to our products or services in accordance with the preferences you have indicated to us.
We use the device information we collect to help us check for potential risks and fraud (in particular your IP address) and more generally to improve and optimise our website (e.g. by providing analyses of how our customers browse and interact with the website and how they evaluate the success of our marketing and advertising campaigns).
We may share your personal information with third parties so that we can use your personal information as described above. For example, we use Shopify to operate our online shop. For more information about how Shopify uses your personal information, please visit https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website. For more information about how Google uses your personal information, please visit https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also disclose your personal information in order to comply with applicable laws and regulations, for example, to respond to a subpoena, search warrant or other legal request for information we receive from the authorities or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your personal information to provide you with targeted promotional or marketing communications that we believe will be of interest to you. For more information about targeted advertising, please visit the education page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can disable targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can deactivate some of these services by visiting the Digital Advertising Alliance opt-out portal at the following address: http://optout.aboutads.info/
Please note that we do not change the way we collect and use information on our website if we see an "untracked" signal from your browser.
Your rights
If you are located in Europe, you have the right to access the personal information we hold about you and request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
If you are located in Europe, we will also determine that we process your data in order to fulfil our contracts with you (e.g. when you place an order via the Website) or otherwise pursue our legitimate business interests as set out above. You should also be aware that your data may be transferred outside Europe, including to Canada and the USA.
Retention of data
If you place an order via the Website, we will retain your order information for our records unless you request us to remove it.
Changes
We may update this Privacy Policy from time to time, for example due to changes in our practices or for other operational, legal or regulatory reasons.
Minors
The website is not intended for persons under 18 years of age.
Please contact us
For more information about our privacy practices, if you have questions or would like to make a complaint, please contact us by email at info@mrfluffyfriend.com or by post using the details below:
mrfluffyfriend.com
Subject: Data Protection Officer.
Nieuwegein, The Netherlands.
If the customer sends this article as a gift to a third person and this third person makes use of our right of return, only the customer who ordered the order will be informed about the return, but not the customer who sent it back.
Shipping
To return your product, please contact us at info@mrfluffyfriend.com
You are responsible for paying your own shipping charges for returning your product. Shipping costs are not refundable. If you receive a refund, the cost of returning your order will be deducted from your refund.
Depending on where you live, it may take some time for your replaced product to reach you. Depending on where you live, the time it takes for your replaced product to reach you may vary.
If you are shipping an item, you should consider using a traceable shipping service or taking out shipping insurance. We do not guarantee that we will receive your returned item without warranty.
Klarna
In order to be able to offer you Klarna's payment options, we will transmit personal data, such as contact details and order details, to Klarna. This will enable Klarna to assess whether you can use the payment options offered by Klarna and to adapt the payment options to your needs. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's Privacy Policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some cookies installed on your device. In addition, when you browse the Website, we collect information about the individual web pages or products you view, which websites or search terms refer you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".
We collect device information using the following technologies:
- Cookies "are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
- Log files "track actions that take place on the Site and collect information including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
- Web beacons "," tags "and" pixels "are electronic files that record information about how you surf the Site.
When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address and payment information (including credit card numbers, email address and phone number). We refer to this information as "order information".
When we refer to "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.
How do we use your personal information?
We use the order information that we generally collect to process orders via the Website (including processing your payment details, organising shipping and providing invoices and/or order confirmations). In addition, we use this order information to:
- communicate with you;
- check our orders for potential risks or fraud; and
- When you provide information or advertising relating to our products or services in accordance with the preferences you have indicated to us.
We use the device information we collect to help us check for potential risks and fraud (in particular your IP address) and more generally to improve and optimise our website (e.g. by providing analyses of how our customers browse and interact with the website and how they evaluate the success of our marketing and advertising campaigns).
We may share your personal information with third parties so that we can use your personal information as described above. For example, we use Shopify to operate our online shop. For more information about how Shopify uses your personal information, please visit https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website. For more information about how Google uses your personal information, please visit https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also disclose your personal information in order to comply with applicable laws and regulations, for example, to respond to a subpoena, search warrant or other legal request for information we receive from the authorities or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your personal information to provide you with targeted promotional or marketing communications that we believe will be of interest to you. For more information about targeted advertising, please visit the education page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can disable targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can deactivate some of these services by visiting the Digital Advertising Alliance opt-out portal at the following address: http://optout.aboutads.info/
Please note that we do not change the way we collect and use information on our website if we see an "untracked" signal from your browser.
Your rights
If you are located in Europe, you have the right to access the personal information we hold about you and request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
If you are located in Europe, we will also determine that we process your data in order to fulfil our contracts with you (e.g. when you place an order via the Website) or otherwise pursue our legitimate business interests as set out above. You should also be aware that your data may be transferred outside Europe, including to Canada and the USA.
Retention of data
If you place an order via the Website, we will retain your order information for our records unless you request us to remove it.
Changes
We may update this Privacy Policy from time to time, for example due to changes in our practices or for other operational, legal or regulatory reasons.
Minors
The website is not intended for persons under 18 years of age.
Please contact us
For more information about our privacy practices, if you have questions or would like to make a complaint, please contact us by email at info@mrfluffyfriend.com or by post using the details below:
mrfluffyfriend.com
Subject: Data Protection Officer.
Nieuwegein, The Netherlands.
If the customer sends this article as a gift to a third person and this third person makes use of our right of return, only the customer who ordered the order will be informed about the return, but not the customer who sent it back.
Shipping
To return your product, please contact us at info@mrfluffyfriend.com
You are responsible for paying your own shipping charges for returning your product. Shipping costs are not refundable. If you receive a refund, the cost of returning your order will be deducted from your refund.
Depending on where you live, it may take some time for your replaced product to reach you. Depending on where you live, the time it takes for your replaced product to reach you may vary.
If you are shipping an item, you should consider using a traceable shipping service or taking out shipping insurance. We do not guarantee that we will receive your returned item without warranty.
Klarna
In order to be able to offer you Klarna's payment options, we will transmit personal data, such as contact details and order details, to Klarna. This will enable Klarna to assess whether you can use the payment options offered by Klarna and to adapt the payment options to your needs. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's Privacy Policy.